Returns

Returns & Refunds

Made-to-Order Policy

Because every item is printed specifically for you, we cannot accept returns or exchanges for buyer's remorse or incorrect size selection. Please check our size guide carefully before ordering.

Defective or Incorrect Items

If your order arrives damaged, defective, or significantly different from what you ordered, we will make it right. Please contact us within 14 days of delivery with:

• Your order number.
• A photo of the issue.
• A brief description of the problem.

We will offer a free reprint or a full refund, at our discretion.

Lost or Undelivered Orders

If your order is not delivered within the estimated timeframe, contact us at support@inkivio.com. We will investigate and, if the order is confirmed lost, send a replacement or issue a refund.

Refund Processing

Approved refunds are processed to your original payment method within 5–10 business days.

Contact

support@inkivio.com — we aim to respond within 1 business day.